Get the apps

Contact & support

Questions, support and account requests.

Email Dale Matheny for inquiries and support, or write your message below.

Send a message

So we can reply to you.

Which app is this about?

Please don’t include patient details. If you use both apps, mention which account email you use.

Opens your email app with the message ready to send to mathenydale@gmail.com.

Common questions

Your data and your account

Answers from our privacy policy.

Where is my data stored?

In Google’s secure Firebase online data store, with encrypted data and encrypted transfer to and from the store. It is backed up daily.

Who can see my patient data?

Patient data is not viewed or accessed without your direct permission and is never used outside of the PracTrac or CSNTrac applications.

How do I delete my account?

Use the “Delete Account” option on the app’s menu page, or contact Ray of Light Software by email. Any unused subscription that has been paid cannot be refunded when you delete your account.

Can I ask for my data to be deleted?

Yes. Email Ray of Light Software and ask for your data to be deleted — all patients, all transactions, or personal information.

Can I get a copy of the information you hold about me?

Yes. You may request details of the personal information held about you. Email Ray of Light Software and it will be provided; anything found to be incorrect will be promptly corrected.